Freq Index is a small independent project. We do not have a customer support phone line and we cannot help with credit union account questions — for those, please contact your credit union using the phone number listed on its detail page.
If you see a routing number, address, or phone number on Freq Index that you believe is wrong, please email corrections@freqindex.com with the URL of the page and a brief description of the issue. We verify reports against the Federal Reserve's FedACH directory and update typically within a few days.
For everything else — press inquiries, advertising opportunities, partnership requests — email hello@freqindex.com. Please allow up to a week for a response.
Freq Index republishes data from the Federal Reserve's public FedACH Participant Directory. If your institution wants its information corrected, please file an update with the Federal Reserve directly — we mirror the source data and will reflect updates the next time we refresh.